Refund policy
REFUND & RETURNS POLICY
YK | Your Keeper
Effective Date: 01 September 2026
At YK | Your Keeper, we want you to be happy with your purchase. If you are not completely satisfied with your order, we accept eligible returns within 14 days of the delivery date, subject to the conditions outlined below.
1. RETURN WINDOW
Eligible items may be returned or exchanged within 14 days of delivery.
To qualify for a return or exchange, the item must meet all of our return conditions.
2. CONDITIONS FOR RETURNS
Returned items must be:
- Unworn and unused
- In the same condition in which they were received
- Returned in their original packaging
- Free from any cosmetic residue, marks or other signs of use
- Accompanied by the relevant order information
Due to the functional nature of YK | Your Keeper jewellery, which is designed to hold personal items such as lip balm, lipstick, concealer or other cosmetics, items that have been used cannot be accepted for return where there are signs of use or cosmetic residue.
3. NON-RETURNABLE ITEMS
For hygiene and product integrity reasons, we cannot accept returns on items that:
- Have been worn or used
- Show signs of damage, wear or alteration
- Contain cosmetic residue or other personal-product residue
- Are returned without their original packaging
- Have been customised or personalised specifically for the customer
Customised and personalised pieces are non-refundable and cannot be exchanged, unless the item is defective or was supplied incorrectly.
4. DEFECTIVE, DAMAGED OR INCORRECT ITEMS
YK | Your Keeper manages the manufacturing process directly and takes pride in the quality of our products.
If your item arrives defective, damaged in transit or is not the item you ordered, please contact us within 7 days of delivery.
Please contact us via:
WhatsApp: +27 79 178 0724
Email: yk.yourkeeper@gmail.com
Please include your order number and clear photographs of the item and the issue so that we can assess the matter.
Where the issue is confirmed to be a manufacturing defect, damage in transit or an incorrect item supplied by YK | Your Keeper, we will arrange an appropriate replacement or refund at no additional cost to you.
5. RETURN PROCESS
To request a return:
- Email yk.yourkeeper@gmail.com with your order number and the reason for your return.
- We will review your request and confirm whether the item qualifies for return.
- Once your return has been approved, securely package the item in its original packaging.
- Return the item using the instructions provided by YK | Your Keeper.
Unless the item is defective, damaged in transit or was supplied incorrectly, the customer is responsible for the cost of returning the item.
We recommend using a trackable shipping service when returning an item, as YK | Your Keeper cannot be held responsible for items lost or damaged during a customer-arranged return.
6. REFUNDS
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed to the original payment method used for the purchase via PayFast.
Approved refunds will generally be processed within 5-7 business days after the return has been received and approved. The time taken for the funds to reflect in your account may vary depending on your payment provider or financial institution.
Shipping costs are non-refundable unless the return is due to a confirmed defective, damaged or incorrectly supplied item.
7. EXCHANGES
Where an eligible item qualifies for an exchange, the replacement will be processed once the original item has been received and inspected.
If the requested replacement is unavailable, we may offer an alternative product, store credit or refund, where applicable.
8. CONTACT US
If you have any questions regarding our Refund & Returns Policy or would like to request a return, please contact us:
YK | Your Keeper
WhatsApp: +27 79 178 0724
Email: yk.yourkeeper@gmail.com
Always With You